Experience
The first two years set the pace: learn the workflow end to end and keep records.
Know the workflow
Not just scanning, but who touches a case between booking and report. People who know the flow find the right person first when something breaks.
- Draw the department's case flow
- Note the contact and time limit at each step
- Log blockers before proposing fixes
Keep your own records
Separate lists for equipment faults, image problems and unusual cases. Two years later they are evidence of experience.
Duties follow your employer's rules.